SXF FAQ
SXF FAQ - this category is used by all countries.
GENERAL
- How can I tell which size to buy?
- I am unable to log in to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
- How do I know if my Savage X purchase is authentic?
- What type of payments do you accept?
SAVAGE X REWARDS MEMBERSHIP
- Is there a limit to how many months I can ‘Skip?'
- What’s the commitment? Can I cancel my Savage X Rewards Membership?
- I was previously enrolled in the Xtra VIP Membership Program and was upgraded to the Savage X Rewards Membership Program in July 2024. Do monthly billings under the prior membership program count toward the free underwear pack or bra reward?
- What happened to my monthly Xtra VIP Membership?
- How do Rewards Members access the free underwear pack or bra reward?
- What is the Fenty Beauty + Fenty Skin reward?
MEMBER CREDITS
- How do returns and exchanges work if I used a Member Credit to place my order?
- What can I redeem with a Member Credit?
- Do Member Credits expire?
- Can I buy multiple items with 1 Member Credit?
- Can I redeem multiple Member Credits in one order?
- What is the difference between a Member Credit and store credit?
SHIPPING AND ORDER STATUS
- What should I do if my package was lost or stolen?
- How much is shipping?
- How long before my order is shipped?
- Do you offer overnight shipping?
- Where do you ship?
- Where is my order?
RETURNS AND EXCHANGES
AFTERPAY
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- When will my items be delivered if I use Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
- What if I can’t pay an Afterpay installment?
- Where can I find out more about Afterpay?
ANNUAL XTRA VIP MEMBERSHIP
- I still have the Annual Membership. Does the new monthly Savage X Rewards Membership change things for me?
- How does the annual Xtra Savage Membership Program work?
- What are the annual Xtra Savage Membership rewards?
- How is the annual Xtra Savage Membership Program different from the monthly Xtra VIP Membership Program?
RETAIL STORES
- Where can I visit a Savage X Fenty retail store?
- How can I find out if a product I see online is available at my local store?
- Can I return items in-store?
- Can items purchased in-store be returned online?
- How can I get in contact with my local store?
- Can I buy online and pick up in-store or do curbside pickup?