COVID-19 INFORMATION

• Are packages safe to receive right now?
• What is Savage X Fenty doing to protect the health and safety of its employees?
• Will there be any delays with shipping, returns, or exchanges?
• Are there any changes to the return policy given current circumstances?

GENERAL

• How can I tell which size to buy?
• I am unable to login to my account.
• How should I wash my lingerie?
• How do I unsubscribe from marketing emails?
• How do I know if my Savage X purchase is authentic?
• What type of payments do you accept?

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RETURNS AND EXCHANGES

• What is your Return & Exchange policy?
• When will I see my account credited for my return?
• What happens if I return or exchange an item I purchased using my $30 Reward?

SHIPPING AND ORDER STATUS

• How long before my order is shipped?
• Where is my order?
• How much is shipping?
• Where do you ship?
• Do you offer overnight shipping?
• What shipping method do you use?

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BORDERFREE

• Are there any additional costs that will be due upon receipt of my Borderfree order?
• What currencies does Borderfree support?
• International Orders Serviced by Borderfree
• What is Borderfree?

ANNUAL XTRA VIP MEMBERSHIP

• What are the Annual Xtra VIP Membership perks?
• How is the Annual Xtra VIP Membership different from the monthly Xtra VIP Membership Program?
• How does the Annual Xtra VIP Membership Program Work?

XTRA VIP MEMBERSHIP

• Will my VIP Member Credits ever expire?
• Do I have to buy something every month if I’m an Xtra VIP Member?
• How much does the Xtra VIP Membership cost?
• When you say ‘Shop’ does that mean I need to spend a minimum of $49.95 every month?
• What if I forget to ‘Skip the Month’?
• Is there a limit to how many months I can ‘Skip’?

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AFTERPAY

• What is Installments by Afterpay?
• How do I use Installments by Afterpay?
• Where can I use Installments by Afterpay?
• How does the payment schedule work?
• When will my items be delivered if I use Installments by Afterpay?
• Is there a limit to how much I can spend on a single transaction?

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