Holidays FAQs
- What is the last day to purchase and receive an order before December 24th?
- What is the last day to purchase from Borderfree and receive an order before December 24th?
- How long will it take to receive my order?
- What is the holiday return policy timeframe?
- Why is it taking so long for my order to ship?
- How do I return/exchange a gift?
GENERAL
- How can I tell which size to buy?
- I am unable to log in to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
- How do I know if my Savage X purchase is authentic?
- What type of payments do you accept?
XTRA VIP MEMBERSHIP
- Do I get access to styles that non-members do not?
- Will my VIP Member Credits ever expire?
- Do I have to buy something every month if I’m an Xtra VIP Member?
- How much does the Xtra VIP Membership cost?
- When you say ‘Shop,’ does that mean I need to spend a minimum of $49.95 every month?
- What if I forget to ‘Skip the Month?’
RETURNS AND EXCHANGES
SHIPPING AND ORDER STATUS
- How much is shipping?
- How long before my order is shipped?
- Do you offer overnight shipping?
- Where do you ship?
- Where is my order?
- How do I get help?
BORDERFREE
AFTERPAY
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- Where can I use Installments by Afterpay?
- When will my items be delivered if I use Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
- What if I can’t pay an Afterpay installment?