SXF FAQ

General

• Is Savage X Fenty working with Influencers?
• How do I know if my Savage X Fenty purchase is authentic?
• How can I tell which size to buy?
• I am unable to login to my account.
• How should I wash my lingerie?
• How do I unsubscribe from marketing emails?

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Xtra VIP Membership

• Will my VIP Member credits ever expire?
• How much does the Xtra VIP Membership cost?
• Can I cancel my Xtra VIP membership anytime?
• Do I have to buy something every month if I’m an Xtra VIP Member?
• What if I forget to 'Skip the Month'?
• Do I get early access to shop new drops before they sell out?

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Returns and Exchanges

• How do I return my items?
• What is your Return & Exchange policy?
• How will I be refunded?

Shipping and Order Details

• How much does delivery cost?
• When can I expect my order to arrive?
• Do you offer overnight delivery?
• Where do you deliver to?
• How can I track my order?
• What delivery method do you use?

Clearpay

• What is Clearpay?
• How do I use Clearpay?
• When will my items be delivered if I use Clearpay?
• How do I return or exchange an item purchased with Clearpay?
• What if I can’t pay a Clearpay installment?
• Where can I find out more about Clearpay?

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PSD2

• What is PSD2?
• How does PSD2 work?
• How does PSD2 will it affect me?
• I have no PSD2 authentication, how can I still purchase?
• Where can I get the new PIN/Code?