SXF FAQ

COVID-19 INFORMATION

• What is Savage X Fenty doing to protect the health and safety of its employees?
• Will there be any delays in deliveries?
• Are there any changes to the return policy given current circumstances?
• Still have questions?

General

• How do I know if my Savage X Fenty purchase is authentic?
• How can I tell which size to buy?
• I am unable to login to my account.
• How should I wash my lingerie?
• How do I unsubscribe from marketing emails?
• What type of payments do you accept?

Returns and Exchanges

• What is your Return & Exchange policy?
• When will I see my account credited for my return?

Shipping and Order Details

• How long before my order is delivered?
• Where is my order?
• How much is delivery?
• Where do you deliver?
• Do you offer overnight delivery?
• What delivery method do you use?

Xtra VIP Membership

• Will my VIP Member credits ever expire?
• Do I have to buy something every month if I’m an Xtra VIP Member?
• How much does the Xtra VIP Membership cost?
• What if I forget to 'Skip the Month'?
• Do I get early access to shop new drops before they sell out?
• Do I get access to styles non-members do not?

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PSD2

• I have no PSD2 authentication, how can I still purchase?
• How does PSD2 work?
• Where can I get the new PIN/Code?
• How does PSD2 will it affect me?
• What is PSD2?

Clearpay

• What is Clearpay?
• How do I use Clearpay?
• How does the Clearpay payment schedule work?
• When will my items be delivered if I use Clearpay?
• Is there a limit to how much I can spend on a single Clearpay transaction?
• How do I return or exchange an item purchased with Clearpay?

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