SXF FAQ
COVID-19 INFORMATION
General
- Is Savage X Fenty working with Influencers?
- How do I know if my Savage X Fenty purchase is authentic?
- How can I tell which size to buy?
- I am unable to login to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
Returns and Exchanges
Shipping and Order Details
Xtra VIP Membership
- Will my VIP Member credits ever expire?
- Do I have to buy something every month if I’m an Xtra VIP Member?
- How much does the Xtra VIP Membership cost?
- What if I forget to 'Skip the Month'?
- Do I get early access to shop new drops before they sell out?
- Do I get access to styles non-members do not?
PSD2
Clearpay
- What is Clearpay?
- How do I use Clearpay?
- How does the Clearpay payment schedule work?
- When will my items be delivered if I use Clearpay?
- Is there a limit to how much I can spend on a single Clearpay transaction?
- How do I return or exchange an item purchased with Clearpay?