SXF FAQ EMP US
Gift Cards
- Are Savage X E-Gift Cards refundable?
- How are Savage X E-Gift Cards delivered and what does the recipient receive?
- How do I redeem my Savage X E-Gift Card?
- Can I use a Savage X E-Gift Card on Afterpay-eligible products?
- Can I use my Savage X E-Gift Card at a Savage X Fenty retail store?
- How can I check the balance of my Savage X E-Gift Card?
GENERAL
- How can I tell which size to buy?
- I am unable to log in to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
- How do I know if my Savage X purchase is authentic?
- What type of payments do you accept?
SAVAGE X REWARDS MEMBERSHIP
- Is there a limit to how many months I can ‘Skip'?
- What’s the commitment? Can I cancel my Savage X Rewards Membership?
- Can I get a refund for duplicate or erroneous charges?
- Why was I charged after canceling or pausing my account?
- How do Rewards Members access the free underwear pack or bra reward?
- What is the Fenty Beauty + Fenty Skin reward?
MEMBER CREDITS
- Can I get a refund for charges converted to store credit?
- Why was I charged a member credit / what is a member credit charge?
- When redeeming Member Credits, will it automatically be applied to the most expensive thing in my cart?
- What if I have Member Credits but want to buy more than just one item or set?
- Can I choose to be charged early for my Member Credits so I can shop right away?
- How do returns and exchanges work if I used a Member Credit to place my order?
SHIPPING AND ORDER STATUS
- What should I do if my package was lost or stolen?
- How much is shipping?
- How long before my order is shipped?
- Do you offer overnight shipping?
- Where do you ship?
- Where is my order?
RETURNS AND EXCHANGES
AFTERPAY
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- When will my items be delivered if I use Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
- What if I can’t pay an Afterpay installment?
- Where can I find out more about Afterpay?
RETAIL STORES
- Where can I visit a Savage X Fenty retail store?
- How can I find out if a product I see online is available at my local store?
- Can I return items in-store?
- Can items purchased in-store be returned online?
- How can I get in contact with my local store?
- Can I buy online and pick up in-store or do curbside pickup?