TERMS AND CONDITIONS

Welcome to SavageX.co.uk. Our Terms and Conditions are designed to provide you with accurate information about the details of using our website, becoming a member of Savage X and purchasing lingerie and other fashion and lifestyle products from Savage X.

So that you have the most important points of the Terms and Conditions at a glance, we have summarized them for you in a short version:

Our services are offered exclusively to consumers (not businesses) resident or domiciled in the United Kingdom. A consumer is a natural person acting wholly or mainly outside of their trade, craft, business or profession.
To complete a purchase on SavageX.co.uk, you must create and register a free user account and become a Guest User. You will not become a Rewards Member by simply registering an account.
If you elect to become a Rewards Member during the ordering process, the following terms apply:
- Your Rewards Membership entitles you to receive monthly outfit suggestions tailored to your preferences and to purchase Products from Savage X at preferential conditions. In consideration thereof, you agree to pay the applicable monthly Rewards Membership fee.
- The Rewards Membership may be cancelled at any time in accordance with Section 5.5 below.
- You can also pause your Rewards Membership by the 5th of each month for the month in question via the corresponding function in your user account (referred to as "Skipping", as specified in Section 5.4).
- Important: If you do not Skip your Rewards Membership or do not cancel your Rewards Membership by the 5th of a month, the agreed monthly membership fee will be debited from your deposited means of payment on the 6th of that month and you will receive two Member Credits in your user account. You may redeem the Member Credits for purchases on Savage X.
You have a fourteen (14) day statutory right of withdrawal. The details of your right of withdrawal in the case of a purchase or in relation to your Rewards Membership can be found in our withdrawal policy in Section 20.
In addition, we grant you a sixty (60) day right of return for products (see Section 13).
You are entitled to exercise your statutory warranty rights.

Please note: This summary does not replace the Terms and Conditions. Only the following Terms and Conditions set out the whole of the contractual relationship between you and SavageX. Nothing in these Terms and Conditions affects your statutory rights.

Please read the following Terms and Conditions carefully. You can also print them out using the print function of your browser or download them as a "pdf" from here and save them on your PC. If you have any questions, please contact us!

Terms and conditions

Table of contents

5a.Mobile applications

13a. Our right to cancel the initial order if you withdraw from the Rewards Membership

General provisions

1. Scope of application of these T&C

1.1

We are Savage X Limited, a company registered in England and Wales with company number 12170155, and our registered office at 210 Euston Road, London NW1 2DA and with VAT number GB332729991 ("we", "us"). We operate this website and offer the services offered on it. You can contact us in writing at the above address or by sending an email to support@savagex.co.uk.

1.2

These Terms and Conditions ("T&C") apply to our online services, including the English-language website of Savage X Fenty under the domain https://www.savagex.co.uk/, the Savage X Fenty mobile application, and any other Savage X Fenty products or services (our online services together "Savage X"). The T&C constitute the contractual basis for the use of Savage X and govern (1) the general use of Savage X, (2) the conclusion, content, implementation and termination of a membership at Savage X as well as (3) the purchase of lingerie, fashion, sport, and lifestyle articles ("Products") at Savage X.

1.3

The use of Savage X, as well as your purchase of Products and our dispatch thereof, is subject to these T&C. Upon placing an order, we will send the T&C to you by email. The current version of the T&C is available at any time on Savage X. Previous versions of the T&C will be provided to you by email upon request.

2. General information on the use of Savage X

2.1

To purchase Products from Savage X, you must register and create a user account (see Sections 3 and 4). You can also sign up for a Savage X Rewards Membership ("Rewards Membership") and become a Savage X Rewards Member ("Rewards Member"), which entitles you, among other benefits, to purchase Products at exclusive conditions (see Section 5 and Section 6 as well as the information on our help pages).

2.2

Savage X is aimed exclusively at consumers resident or domiciled within the United Kingdom. You are a consumer if you use Savage X acting primarily for reasons that are wholly or mainly outside of your trade, craft, business, or profession.

2.3

The contractual language is English.

2.4

Our accepted means of payment are listed here. For details about our processing of your personal data, we provide detailed information in our privacy policy.

Your use of Savage X as a Guest User and as a Rewards Member

3. Registering an account with Savage X

3.1

To purchase Products on Savage X, you must complete the registration process on Savage X (https://www.savagex.co.uk/) and create a user account as a regular user ("Guest User"). There is no account registration fee or any other fee associated with registration, and no obligation to purchase Products. You will not automatically enter into a contract for a Rewards Membership by registering an account as a Guest User.

3.2

You may only register if you are at least 18 years of age and possess full legal capacity. If you are under the age of 18 or do not possess full legal capacity, you may only use Savage X with the prior consent of a parent or legal guardian.

3.3

We accept your offer by activating your user account. This creates a contract between you and us for the use of SavageX on the basis of (and governed by) these T&C.

3.4

We are under no obligation to activate a user account. We further reserve the right to delete duplicate registrations.

4. Your use of Savage X as a Guest User: contract content, benefits, rights and obligations

4.1

As a Guest User, you can purchase Products at Savage X at our regular prices and will have access to benefits available to Guest Users. You shall not have access to the benefits available exclusively to Rewards Members.

4.2

You are obliged to (i) maintain the confidentiality of your account (in particular by not sharing your account password with third parties), and (ii) provide accurate information for your account and keep such information up to date for as long as your account remains active.

4.3

As a Guest User, you may terminate your user account and user contract at any time without notice. If you cancel your Guest User account then your access to your Guest User account will be terminated but these T&C will nevertheless continue to apply to and govern any purchase for items that you have made on SavageX. Once your Guest User account has been cancelled, you will not be able to make further purchases in the future on SavageX without an active Guest User account or Rewards Membership. We may terminate your user account and user contract by providing fourteen (14) days' prior notice.

5. Rewards Membership: contract content, benefits, rights and obligations

5.1

You can become a Rewards Member by signing up for a Rewards Membership in exchange for the monthly subscription fee during the Product ordering process. The Rewards Membership contract is concluded when you place an order for Products at the conditions exclusively offered to Rewards Members, and such Rewards membership is governed by the terms and conditions that apply to Rewards members under these T&C.

5.2

The Rewards Membership provides you with extended features and benefits: You may order Products reserved for Rewards Members or purchase Products on exclusive terms (e.g., at an earlier date or at a lower price). We will also send you emails, newsletters, special offers and other updates to further enhance your shopping experience, subject to your separate consent where legally required.

5.3

By signing up for a Rewards Membership, you agree to either (i) pause ("Skip") your Rewards Membership in accordance with Section 5.4, or (ii) pay the agreed monthly Rewards Membership fee by the 5th of each month. If you do not Skip or cancel your Rewards Membership in accordance with Section 5.4 or 5.5, we will debit your payment method after the 5th of each month in the amount of the agreed Rewards Membership fee. You may check the amount of the agreed Rewards Membership fee at any time in your user account. This amount will be deposited in your user account as credits ("Member Credit") for future purchases on Savage X. Detailed information about Member Credits and how to redeem them can be found in Section 6 and on our help pages.

5.4

If you do not wish the agreed Rewards Membership fee to be debited from your account in a given month, and consequently no Member Credits to be credited to your user account, you may Skip your Rewards Membership for the respective month or for as many consecutive months as you wish. You may Skip by selecting the corresponding function in your user account (e.g., "Pause this month") by the 5th of each month, by contacting us via Live Chat, or by sending an email to support@savagex.co.uk. You will have to make a decision again for the following month. You can Skip as often as you like.

5.5

Cancellation and termination policy for Rewards Membership

5.5.1 Statutory right to cancel when you first take out a Rewards Membership:

(a) When you first sign up to Rewards Membership, you have a statutory right to change your mind and to cancel your Rewards Membership within 14 days of signing up for a Rewards Membership. You are legally entitled to this right of cancellation and it is independent of and exists alongside any other rights of cancellation that you might have as set out in this T&C.

(b) To exercise the statutory right to cancel, you must inform us (address: / telephone: 020 36953 831 (local rate) (local rate) / email: support@savagex.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, telephone call or email). You can use the sample cancellation form below, but this is not mandatory. You can also cancel your Rewards Membership in your Rewards Account. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the 14-day cancellation period has expired.

Sample cancellation form:

If you wish to cancel the contract, please complete and return this form.

To: SavageX

Address: 210 Euston Road, London, NW1 2DA

E-Mail: support@savagex.co.uk

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

Date

(*) Delete as appropriate

(c) If you exercise your statutory right to cancel your Rewards Membership, we shall reimburse to you all payments received from you, without undue delay and in any event no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

(d) We may withhold the refund until we have received the items back or until you have provided proof that you have returned the items, whichever is the earliest.

(e) Please note that if you invoke your right to cancel your Rewards Membership and you have already placed your first order as a Rewards Member, then the consequences set out in Section 13a will apply.

5.5.2 Contractual right to cancel your Rewards Membership:

(a) After the 14-day statutory right to cancel has expired (as set out in Section 5.5.1), your Rewards Membership shall run for an indefinite period unless and until it is terminated by you or us. As an alternative to Skipping, if you want to cancel your Rewards Membership at any time following the expiry of the first 14 days, you can do so by simply logging into your account, contacting us via Live Chat or by sending an email to?support@savagex.co.uk.

(b) If you cancel your Rewards Membership in accordance with this section 5.5.2 then you have a limited period of time to redeem any remaining Member Credits on your account.

(c) Your termination will be effective at the end of the current billing cycle or within 7 business days after we receive your termination notice, whichever is later.

5a. Mobile applications

With your Rewards Membership you have access to the Savage X App, which is available in the Apple App Store and Google Play Store. Your access to the Savage X App is conditional on you maintaining an active Savage X Rewards Membership. If you cancel your Rewards Membership or your Rewards Membership ends for any other reason, you will no longer be able to use the services offered in the apps. To use or access the services via the Savage X App, you will need a compatible mobile device with the appropriate software. In addition, the normal messaging, data and other tariffs and charges of your mobile phone provider may apply. Please check with your internet or mobile service provider for information on possible data usage charges.

Savage X grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to: (1) access and use the Savage X services and related content; (2) access and use the software and the Savage X App downloaded directly from a lawful marketplace solely for your personal use for lawful purposes. With respect to any open-source code or software that may be included in the Savage X App, your licence is subject to the open-source licence or third-party licence permitting the use of such code, as applicable.

APP STORE

The following terms apply to the third-party platform from which you accessed or downloaded the Savage X App, such as the Apple App Store ("App Store"). You acknowledge and agree that these T&C have been concluded between you and us, and not with the App Store provider. You acknowledge and agree that the App Store provider is not responsible for the SavageX App and its content, and the Services, maintenance, and support services connected therewith.
You acknowledge and agree that the App Store provider has no obligation to provide any maintenance or support in respect of the SavageX App. Should you have any problems in using the SavageX App, please contact our Customer Services Team.
In the event that the SavageX App does not conform with any product warranty provided for by these T&C, the App Store provider may provide you with a refund of the price that you paid to purchase the SavageX App (if any). The App Store provider shall, to the maximum extent permitted by law, have no obligation to you whatsoever with respect to the SavageX App.
You acknowledge and agree that the App Store provider shall not be responsible for addressing any claims that you might have relating to the SavageX App, including (without limitation): product liability claims; any claim that the SavageX App fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection or similar legislation.
In the event that a third party claims that the SavageX App infringes its intellectual property rights, then we (and not the App Store provider) shall be solely responsible for the investigation, defence, settlement and discharge of such claim.
You warrant and represent that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
If the App Store provider is Apple, you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries to these GTC. Upon your acceptance of these GTC, Apple will have the right to enforce these GTC against you as a third party beneficiary.

6. Member Credits: Acquisition, redemption, validity

6.1

If you have not Skipped a month in accordance with Section 5.4, we will debit your specified means of payment with the agreed Rewards Membership fee after the 5th of the month. Upon payment of this Rewards Membership fee, two Member Credits will be credited to your user account. Member Credits constitute an electronic means of payment redeemable exclusively for Products on Savage X and do not have a cash value. As a Rewards Member, you can also purchase Products without redeeming a Member Credit. For more information on how to use your Member Credits to make a purchase at Savage X, please see our help pages.

6.2

If you are entitled to a refund of the purchase price following payment with a Member Credit in the event of withdrawal or cancellation of the purchase, you may receive such refund in the form of a Member Credit.

If you have paid without using a Member Credit, the refund shall be made to the same means of payment used for the original transaction, unless you elect to receive the refund in the form of a Member Credit. This Section 6.2 does not apply to your voluntary additional right of return, which is governed exclusively by Section 13.

6.3

You may view the balance of Member Credits in your user account at any time.

6.4

Member Credits are not transferable to any other person and cannot be redeemed or exchanged for cash.

6.5

Following termination of your Rewards Membership, you may continue to redeem any Member Credits remaining in your user account for the purchase of Products on Savage X. However, from the effective date of termination, you shall no longer have access to any benefits or preferential conditions associated with the Rewards Membership.

6.6

Member Credits allocated to your Rewards Member account shall expire one (1) year from the date on which they are credited to your Rewards Member account. Upon the expiration of this period, you will no longer be able to redeem any expired Member Credits.

7. Purchase of Products

7.1

Once we accept your order to purchase Products from us, a binding purchase contract is concluded between you and us subject to the following provisions in this Section 7.

7.2

The presentation of the Products and related information provided during the purchase process is not yet a legally binding contract offer on our part; only a non-binding invitation to you to offer to buy the Products. You submit a binding offer to conclude a purchase contract for a Product by clicking on the order button.

7.3

On the page on which you can send your order by clicking the order button, we summarize the content of your order once again. This allows you to check your entries and, if necessary, correct input errors by using the navigation buttons of your Internet browser or the corresponding navigation functions on our website to switch to the page on which your details were entered. You are responsible for ensuring that your order is complete and accurate. You can also cancel the order process at any time by closing the Internet browser.

7.4

After you place an order, you will receive via email an automatically generated confirmation of receipt of your order, which is not yet our acceptance of your order. If we accept your order we will do so by sending you confirmation by email that your order is being sent. If you do not receive such confirmation, your order will be deemed to have been rejected. If your order is rejected and you have taken out a Rewards Membership as part of the order, your Rewards Membership will automatically be converted to a Guest User account after the rejection. You can become a Rewards Member at any time again by signing up for a Rewards Membership.

7.5

To ensure that as many users as possible can order the Products, we only accept orders in household quantities.

8. Storage and availability of the T&C

8.1

You can print out these T&C using the corresponding functions of your browser or download and save it as a PDF file. In addition, following your purchase, we shall send you the T&C by email together with a summary of your order in accordance with applicable legal requirements. You can also print or save this email. Finally, we will save your order in your user account. You can access it there after logging in.

8.2

You may view the current T&C at any time on our website. If your order was placed some time ago and the T&C have since been amended, the version of the T&C sent to you by email following the placement of your order shall apply, unless we have subsequently agreed amendments to such version with you in accordance with Section 17. The amended version shall then apply. Upon request, we shall send you the original version of the T&C applicable to you by email.

9. Prices, shipping costs, price adjustment

9.1

The prices applicable to your order shall be those stated at the time of ordering the Product, which may differ depending on whether you are a Guest User or a Rewards Member. If you activate your Rewards Membership with your order, the prices applicable to Rewards Members shall apply. The prices quoted include statutory VAT and other price components. In addition, costs for packaging and shipping shall apply, unless free shipping has been agreed. Details on delivery methods and shipping costs can be found on our Delivery and shipping costs page.

9.2

We reserve the right to adjust the price of the Rewards Membership following conclusion of the contract if the procurement or provision costs attributable to the price of the Rewards Membership ("Total Costs") in UK market increase due to changed market conditions and we are unable to offset such increase against decreasing cost factors elsewhere ("Total Cost Increase").

We may adjust the price of the Rewards Membership by the amount necessary to offset a Total Cost Increase but not to generate additional margin.

We also undertake to pass on reductions in Total Costs to you.

Our assessment basis for determining Total Costs shall be changes in the following cost elements, listed in descending order of weighting: government-imposed fees, levies and taxes (excluding VAT); tariff wages; stock exchange prices, changes in import duties; and costs for the technical provision and distribution of our services. In addition, we reserve the right to adjust the price of the Rewards Membership: (i) in the event of an increase in the statutory VAT applicable to the price of the Rewards Membership (and shall be obliged to reduce the price in the event of a reduction thereof); or (ii) in the event of a significant change in the consumer price index published by the Bank of England, in accordance with such change. A change of 0.5 percentage points or more compared to the same period of the previous year shall be deemed a significant change.

9.3

Any price adjustment made in accordance with Section 9.2 shall take effect no earlier than thirty (30) days following the date on which we send notification of such adjustment by email to your last registered email address. Your right to terminate the Rewards Membership in accordance with Section 5.5 remains unaffected.

10. Availability, delivery and shipping

10.1

The estimated delivery time for delivery of our Products applicable to your jurisdiction is set out in our help pages, unless we expressly state otherwise during the ordering process.

10.2

Unless otherwise agreed during the ordering process, we deliver Products only to addresses within the United Kingdom. There are some exceptions where we cannot deliver, please check our FAQ page for more details: Where do you deliver to? – Savage X Fenty

10.3

If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. You will find further details on delivery and shipping of the Products on our delivery and shipping costs page.

11. Due date of the purchase price and payment of Products

11.1

The purchase price shall be due immediately upon conclusion of the purchase contract, unless a later payment date has been agreed upon at the time of ordering. Notwithstanding the foregoing, direct debits or comparable payment transactions (e.g., credit card charges) will not be taken until dispatch of your order, ensuring that payment is not collected before the Products are on their way to you.

11.2

We offer various payment methods for the payment of the purchase price, which are displayed at the beginning of the ordering process. You may select from these payment methods during the ordering process or upon activation of your Rewards Membership.

12. Retention of title

The Product remains our property until the purchase price of the Product has been paid in full.

Statutory cancellation rights and additional voluntary right of return

13. Statutory cancellation right of return for Products

13.1

In the following cancellation policy, we explain more details about your statutory right of cancelation regarding each individual purchase of Products. You are legally entitled to this right of cancellation and it does not matter whether you buy items on our online platform as part of a Rewards Membership or whether you buy from us without being a Rewards member.

13.2

You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. Where you order multiple items in a single order and items are delivered in separate deliveries, the cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last item making up that single order. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail below. Please note that the right to change your mind does not apply to any bespoke items that you purchase from us (i.e. items that we create to your specification or are clearly personalised).

13.3

You exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, telephone call or e-mail). You can use the sample cancellation form below, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Sample cancellation form:

If you wish to cancel the contract, please complete and return this form.

To:
Address:
E-mail:

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) (*):

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

Date

(*) Delete as appropriate

13.4

Consequences of cancellation:

If you withdraw from this contract, we will send you an acknowledgement of receipt of your notice to cancel by email. We shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. This means that if paid for your order by redeeming credits instead of using a payment card, you will be refunded in credits. In the case of credit reimbursements, a credit will be credited to your Rewards Member account.
We may withhold the refund until we have received the items back or until you have provided proof that you have returned the items, whichever is the earliest.
You must return or hand the items to Bleckmann, Savage X Ltd, Unit 11D Broadmoor Road, South Marston Park, South Marston, Swindon, SN3 4WB immediately and in any case within fourteen (14) days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen (14) days has expired. We will bear the costs of returning the items. You only have to pay for any loss in value of the items if this loss in value is due to handling of the items that is not necessary for checking their condition, properties and functionality.

When exercising the additional voluntary right of return, a Member Credit or a balance in the amount of the price paid will be credited to your user account. A refund of the purchase price in cash is excluded as part of the additional voluntary right of return. We will bear the costs of the return shipment, provided you use the free return methods that we offer you on the Delivery and shipping costs page.

13.5?In addition to the statutory cancellation rights in accordance with this Section 13, you have the right to return or exchange the Products up to sixty (60) days after your receipt of the Products. The period for return of the Products begins on the day following receipt of the Products. Timely dispatch is sufficient to meet the deadline.

13.6

The additional voluntary right of return for Products applies in addition to your statutory cancellation rights. The provisions for the additional voluntary right of return apply exclusively to this and do not restrict your statutory cancellation rights in any way.

13.7

This additional voluntary right of return for Products only applies if the returned Products are complete, undamaged, returned in their original packaging and in a resaleable condition. If Products are delivered to you with hygiene seals or stickers included, and those hygiene seals or stickers are removed by you, you will lose this voluntary right of return. It is permissible to inspect the Product in the same way as is possible and customary in a shop, e.g. a brief try-on.

13.8

You exercise your additional voluntary right of return in accordance with this Section 13.8 by sending the items to the following address within the 60-day period: Bleckmann, Fabletics Ltd, Unit 11D Broadmoor Road, South Marston Park, South Marston, Swindon, SN3 4WB.

13a. Our right to cancel the initial order if you cancel a Rewards Membership

We reserve the right to cancel your first order placed as a Rewards Member ("Initial Order") pursuant to this contractual cancellation right if you withdraw from your Rewards Membership in accordance with Section 20.2 and have not previously placed an order with Savage X other than the Initial Order. Notwithstanding the foregoing, you shall be entitled to purchase the Product(s) included in the Initial Order at the price applicable to Guest Users at the time of the original order. For the avoidance of doubt: This cancellation right shall also apply if you previously held a Rewards Membership that ended and you subsequently cancel a new Rewards Membership in accordance with Section 20.2.

If your Initial Order has not yet been shipped to you:
we are permitted by law to treat the Initial Order as cancelled, such that you and we are placed back into the position that we would have been in had you not signed up for the Rewards Membership, and accordingly we will refund you in respect of the price paid by you for the Initial Order;
your Rewards Membership benefits will cease;
your membership status will revert to Guest User status and you are entitled to purchase the item(s) ordered with the Initial order at the price at which you could have ordered the item(s) in question as a Guest User; and
we will refund you in respect of the cancelled Rewards Membership; or
If your Initial Order has already been shipped to you then:
1. your Rewards Membership benefits will cease;
2. your membership status will revert back to Guest User status; and
3. we will refund you in respect of the cancelled Rewards membership but reduced by an amount that is equivalent to the saving you made by ordering the relevant Products under the Rewards Membership (now cancelled) as opposed to the Guest User price (now live).

14. Liability for defects and relationship of the cancellation rights / additional voluntary right of return to the claims for defects and to each other

14.1

In addition to the statutory cancellation rights and the additional voluntary right of return in accordance with Section 13, you have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these T&C please contact our Customer Services Team to request a replacement or refund.

14.2

We are under a legal duty to provide you with Products that are in conformity with the terms applying to your purchase contract. Nothing in these T&C affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

14.3

The statutory cancellation rights and the additional voluntary right of return in accordance with Section 13 exist independently of each other and to the rights set out in this Section 14.

Liability, amendments to the T&C, final provisions, Cancellation Policy, etc.

15. Breaches of contract, liability

Your liability

15.1

In the interest of all our members and the smooth operation of Savage X, we reserve the right to warn members in the event of breaches of these T&C or, in the event of serious breaches that constitute an important reason for cancellation, to terminate the Rewards Membership without notice and to delete or modify content created by members.

15.2

For the avoidance of doubt if you materially or repeatedly breach any of the T&C we may immediately do any or all of the following (without limitation):

issue a warning to you;
withdraw your right to access/use your account;
suspend or terminate your account and/or your membership;
issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
take further legal action against you; and/or
disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

15.3

If we terminate your Rewards Membership in accordance with these T&C then:

all rights granted to you under these T&C shall cease;
you will no longer be able to access your account or any information stored there;
you will no longer be able to place orders for items; and
any credits that you have accrued on your account will be deleted irreversibly and will not be available for your access/use.

Our liability

15.4

Nothing in these T&C excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; and
any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

15.5

If we fail to comply with these T&C, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these T&C or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed SavageX.

15.6

We only supply SavageX for domestic and private use. You agree not to use SavageX for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.7

We are not liable for any loss or damage suffered by you as a result of your negligence whilst using SavageX.

15.8

We assume no responsibility for the content of websites or mobile applications linked to via SavageX (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites or mobile applications. We will not be liable for any loss or damage that may arise from your use of them.

15.9

Save as set out in Section 15.10 below in respect of a Reward Membership, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these T&C, whether in contract, tort (including negligence) or otherwise shall not exceed £100.

15.10

In respect of a Reward Membership, instead of the limit in Section 15.9, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these T&C whether in contract, tort (including negligence) or otherwise shall not exceed the greater of: (i) amount of the Reward Membership fees paid by you for the calendar month during which the liability arose; and (ii) £100.

15.11

Insofar as we have limited or excluded our liability, this shall apply in the same way to the liability of our legal representatives, employees and authorised representatives.

16. Intellectual property rights, user content

16.1

We reserve all our intellectual property rights exclusively and they may not be used online or offline by users or third parties without our written consent. We are the owner or licensee of all intellectual property rights in the SavageX website and its content and the SavageX name and mark. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved. No part of the SavageX website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, reposted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent. You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these T&C.

16.2

Any content, comments, reviews, feedback, suggestions, ideas, concepts, photos, questions or other communications (collectively, "User Content") that you submit, upload, tag, post or otherwise make available on Savage X (collectively, "Submissions") will be considered non-confidential and non-proprietary. By submitting User Content, you grant SavageX, its subsidiaries, affiliates, successors and assigns (collectively, "SavageX Group") a perpetual, irrevocable, unrestricted, non-exclusive, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, create derivative works, distribute, reproduce, display or use the User Content in any commercial or non-commercial manner, including but not limited to social media, marketing, third party materials, promotional materials, advertising and other commercial and non-commercial uses without any obligation or additional permission from you. SavageX Group may use any ideas, concepts, know-how or techniques contained in such User Content for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating or otherwise relying on such information. You also grant SavageX Group the right to use your name and/or username in connection with any User Content that you provide. You agree to waive the right to be identified as the author of the User Content and the right to object to derogatory treatment of the User Content. You agree to perform all further acts necessary to fulfil the above rights granted by you to SavageX Group, including the execution of deeds and documents, at our request.

16.3

You agree that any opinions expressed in User Content reflect solely the opinions of the individuals who submitted such User Content and are not endorsed by SavageX Group. SavageX Group has no obligation to use or display any User Content, compensate you for submitting User Content for damages not caused by SavageX Group, or respond to any User Content unless SavageX Group is required to do so by law. SavageX Group reserves the right, in its sole discretion and without prior notice, to remove, edit or refuse to post any User Content for any reason or no reason.

16.4.

By submitting User Content, you agree that:

you are at least 18 years old;
each person depicted in the User Content is at least 18 years of age and has consented to be depicted in the User Content;
you are the copyright owner or have permission from the copyright owner to grant us the rights provided in this Section in the User Content; and
the User Content and SavageX Group's use of the User Content in accordance with this Section does not infringe the intellectual property rights, publicity rights or other proprietary rights of any third party.

16.5.

By submitting User Content, you represent and warrant that the User Content does not:

contain false or misleading information;
contain offensive, defamatory, abusive, discriminatory, hateful, violent, threatening, invasive of privacy or otherwise harassing or unlawful content and is not obscene, abusive, offensive or racist and it does not promote or propose hatred or physical harm against anyone;
sell or advertise products or services that are not related to those services;
contain advertising or promotion of any business or publication of unsolicited advertising, promotional materials or other forms of solicitation; or
contain information that personally identifies you or third parties.

16.6.

If you believe that any User Content breaches any of the rules contained in this Section, you must notify us immediately using the contact information set out in these T&C and identify the User Content together with a detailed explanation of the issue. We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules. If you become aware of any User Generated Content that breaches Section 16.5 above, please contact us at support@savagex.co.uk, providing your full name and address, along with details of: (i) the date on which it was posted and where it can be found on the Site; (ii) the username of the person who posted it; (iii) reasons why the content should be deleted; and (vi) copies of any communication with the person who posted it (if any).

17. Right to amend these T&C

17.1

We reserve the right to amend provisions of these T&C at any time, subject to the conditions set out below, if such an amendment is reasonable for you, taking into account our respective interests, and we have a reason for amending the T&C.

17.2

Any amendment that would result in a change to the nature of the main contractual services owed by us is expressly excluded from the aforementioned right to make amendments. In such cases, we shall notify you of the proposed amendments to the T&C and offer you the opportunity to continue the contractual relationship under the amended conditions.

17.3

A valid reason for an amendment in accordance with Section 17.1 shall exist:

if the amendment is solely to your benefit
if the amendment is purely technical or procedural in nature, provided that it does not have a material adverse effect on you;
insofar as we are obliged ensure that the T&C comply with applicable law, in particular if the applicable legal situation changes or if we are obliged to do so by a court judgement directed against us (the subject matter of which is not these T&C) or an official decision;
to the extent we introduce additional services or service elements that require a description in the T&C, provided that the existing contractual relationship is not adversely affected as a result.

17.4

We will send you the amendments to the T&C covered by the authorisation to amend by email before they take effect. If you do not object to the validity of the new T&C within thirty (30) days of receipt of the email, the amended T&C shall be deemed accepted. We will inform you separately in such email of the significance of the six (6) week period (including that the amended T&C shall be deemed accepted by you if you do not object to the amended T&C within such period).

17.5

Your and our respective ordinary rights of termination pursuant to Sections 4.3 and 5.5 shall remain unaffected.

18. Applicable law

18.1

These T&C are governed by English law. This means that your access to and use of the SavageX website, your purchase of items, your membership, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

18.2

You may bring any dispute which may arise under these T&C to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the United Kingdom. We shall bring any dispute which may arise under these T&C to the competent court of your country of habitual residence if this is within the United Kingdom.

18.3

As a consumer resident in the United Kingdom, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these T&C affects your rights as a consumer to rely on such mandatory provisions of local law.

19. Miscellaneous, Dispute Resolution

If any provision of these T&C is or becomes invalid or unenforceable in whole or in part, or if these T&C contain a regulatory gap, the validity of the remaining provisions or parts thereof shall remain unaffected. Any invalid or missing provisions shall be replaced by the applicable statutory provisions.

We do not participate in dispute resolution proceedings before a consumer arbitration board, and we are not obliged to do so.

If we fail to insist that you perform any of your obligations under these T&C, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

T&C version: February 2026

TERMS AND CONDITIONS

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