What is the shipping and returns policy?

As an added perk of your Xtra VIP Membership, you will always receive free shipping on every order over $49 AND have 30 days to return or exchange for free!

Lingerie is personal—you deserve to shop with confidence. We want to make sure that you love your Savage X experience from the time you shop to the moment you receive your items (and get to look and feel like the Baddie that you are). That’s why all our items come with our 30-Day Fit Guarantee: If for any reason you are not completely satisfied with your order, we will gladly accept your return or request for an exchange for free in the U.S. within 30 days from the original date of shipment.

Exchanges are subject to size and style availability. Any item to be returned or exchanged must be in new, unused and resalable condition, with original tags attached. Any return or exchange should be sent back in the original, undamaged box and packaging, plus any accessories or extras that may have been included with the shipment. Please note, all sale item purchases are final and are not eligible for returns or exchanges. Our monthly Xtra VIP Membership program fee is nonrefundable and there are no refunds for partially used credits.

Due to our savage pricing, you will receive free shipping and exchanges on every order over $49 and returns are easy! Items returned for a credit are not charged a restocking fee, while items returned for a refund are charged a $5.95 restocking fee. Refunds will be made to your original payment method. We have extended the typical 30-day return/exchange window to a 60-day return/exchange window on all orders placed from March 1, 2020 through May 31, 2020. We will continually assess the ongoing situation and adjust the return/exchange window as needed to provide the best shopping experience for you.

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