SXF FAQ
GENERAL
- How can I tell which size to buy?
- I am unable to log in to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
- How do I know if my Savage X purchase is authentic?
- What type of payments do you accept?
XTRA VIP MEMBERSHIP
- How do I reactivate my account/membership?
- What’s the commitment? Can I cancel my Xtra VIP Membership?
- Can I end the pause period once it has started?
- Will I be charged while my Xtra VIP Membership is paused?
- Can I automatically "Skip the Month"?
- What is a Member Credit?
MEMBER CREDITS
- Do Member Credits expire?
- I built an Xclusive Bundle with a Member Credit, but want to return/exchange an item, what will I get back?
- Can I buy 2 separate items with 1 Member Credit?
- Can I redeem multiple Member Credits in one order?
- What is the difference between a Member Credit and store credit?
- Can I get more than 1 Member Credit a month?
RETURNS AND EXCHANGES
SHIPPING AND ORDER STATUS
INTERNATIONAL SHIPPING
AFTERPAY
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- Where can I use Installments by Afterpay?
- When will my items be delivered if I use Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
- What if I can’t pay an Afterpay installment?