GENERAL
- How can I tell which size to buy?
- I am unable to log in to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
- How do I know if my Savage X purchase is authentic?
- What type of payments do you accept?
XTRA VIP MEMBERSHIP
- What is a Member Credit?
- How much does the Xtra VIP Membership cost?
- What does my monthly charge unlock?
- Do I have to buy something every month if I’m an Xtra VIP Member?
- Do Member Credits expire?
- Is there a limit to how many months I can ‘Skip?'
MEMBER CREDITS
- What can I redeem with a Member Credit?
- Do Member Credits expire?
- If I return or exchange an item redeemed with a Member Credit, will the Member Credit go back into my account?
- Can I buy 2 separate items with 1 Member Credit?
- Can I redeem multiple Member Credits in one order?
- What is the difference between a Member Credit and store credit?
RETURNS AND EXCHANGES
SHIPPING AND ORDER STATUS
- How much is shipping?
- How long before my order is shipped?
- Do you offer overnight shipping?
- Where do you ship?
- Where is my order?
- How do I get help?
BORDERFREE
AFTERPAY
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- Where can I use Installments by Afterpay?
- When will my items be delivered if I use Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
- What if I can’t pay an Afterpay installment?