GENERAL

• How can I tell which size to buy?
• I am unable to log in to my account.
• How should I wash my lingerie?
• How do I unsubscribe from marketing emails?
• How do I know if my Savage X purchase is authentic?
• What type of payments do you accept?

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XTRA VIP MEMBERSHIP

• How do I reactivate my account/membership?
• What’s the commitment? Can I cancel my Xtra VIP Membership?
• Can I end the pause period once it has started?
• Will I be charged while my Xtra VIP Membership is paused?
• Can I automatically "Skip the Month"?
• What is a Member Credit?

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MEMBER CREDITS

• Do Member Credits expire?​
• If I return or exchange an item redeemed with a Member Credit, will the Member Credit go back into my account?
• Can I buy 2 separate items with 1 Member Credit?​
• Can I redeem multiple Member Credits in one order?
• What is the difference between a Member Credit and store credit?
• Can I get more than 1 Member Credit a month?​

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RETURNS AND EXCHANGES

• What is your Return & Exchange policy?
• When will I see my account credited for my return?
• If I return or exchange an item redeemed with a Member Credit, will the Member Credit go back into my account?

SHIPPING AND ORDER STATUS

• How much is shipping?
• How long before my order is shipped?
• Do you offer overnight shipping?
• Where do you ship?
• Will my package be delayed if I add 'discreet' packaging at checkout?

INTERNATIONAL SHIPPING

• What is Borderfree?
• Can I return my international order serviced by Borderfree?

AFTERPAY

• What is Installments by Afterpay?
• How do I use Installments by Afterpay?
• Where can I use Installments by Afterpay?
• When will my items be delivered if I use Installments by Afterpay?
• How do I return or exchange an item purchased using Installments by Afterpay?
• What if I can’t pay an Afterpay installment?

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