SXF FAQ
GENERAL
- How can I tell which size to buy?
- I am unable to log in to my account.
- How should I wash my lingerie?
- How do I unsubscribe from marketing emails?
- How do I know if my Savage X purchase is authentic?
- What type of payments do you accept?
XTRA VIP MEMBERSHIP
- How can I build an Xclusive Bundle?
- How do I reactivate my account/membership?
- How much does the Xtra VIP Membership cost?
- What’s the commitment? Can I cancel my Xtra VIP Membership?
- Can I end the pause period once it has started?
- Will I be charged while my Xtra VIP Membership is paused?
MEMBER CREDITS
- What can I redeem with a Member Credit?
- Do Member Credits expire?
- I built an Xclusive Bundle with a Member Credit, but want to return/exchange an item, what will I get back?
- What happens to the member credits I have in my account if I upgrade to the new Xtra VIP Membership?
- Can I buy 2 separate items with 1 Member Credit?
- Can I redeem multiple Member Credits in one order?
RETURNS AND EXCHANGES
SHIPPING AND ORDER STATUS
- What should I do if my package was lost or stolen?
- How much is shipping?
- How long before my order is shipped?
- Do you offer overnight shipping?
- Where do you ship?
- Where is my order?
INTERNATIONAL SHIPPING
AFTERPAY
- What type of payments do you accept?
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- Where can I use Installments by Afterpay?
- When will my items be delivered if I use Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
RETAIL STORES
- Where can I visit a Savage X Fenty retail store?
- How can I find out if a product I see online is available at my local store?
- Can I return items in store?
- Can items purchased in store be returned online?
- How can I get in contact with my local store?
- Can I buy online and pick up in store or do curbside pickup?
RETAIL STORES - FIT XPERIENCE
- What should I wear for the Fit Xperience?
- What is the Fit Xperience?
- Can I get a record of my measurements from the Fit Xperience?
- Will there be any photos or videos taken of me?
- Will my face be in the scan?
- Do I need to go through the Fit Xperience again if I have body or weight changes?