SXF FAQ EMP EU

GENERAL

• How can I tell which size to buy?
• I am unable to log in to my account.
• How should I wash my lingerie?
• How do I unsubscribe from marketing emails?
• How do I know if my Savage X purchase is authentic?
• What are the biggest misconceptions of Savage x Fenty?

SAVAGE X REWARDS MEMBERSHIP

• Is there a limit to how many months I can skip?
• What's the commitment? Can I cancel my Savage X Rewards Membership?
• What can I redeem with a Member Credit?​
• How do Rewards Members access the free bra or men's underwear pack reward?
• What is the Fenty Beauty + Fenty Skin reward?
• What is the free annual birthday gift?

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Payments

• Other Payment Questions

MEMBER CREDITS

• When redeeming Member Credits, will it automatically be applied to the most expensive thing in my bag?​
• What if I have Member Credits but want to buy more than just one item or set?
• Can I choose to be charged early for my Member Credits so I can shop right away?
• How do returns and exchanges work if I used a Member Credit to place my order?
• What is a Member Credit and what can I purchase with it?
• Do Member Credits expire?

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Shipping and Order Details

• When do I need to complete a Declaration Form?
• How long before my order is dispatched?
• How much is delivery?
• Do you offer overnight delivery?
• Where do you deliver?
• Where is my order?

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RETURNS AND EXCHANGES

• How much does a return cost?
• How do I return my items?
• What is your Return & Exchange Policy?
• When will I see my account credited for my return?
• I purchased a set, but want to return/exchange an item in it, what will I get back?

Withdrawal Rights

• What happens if I withdraw from my Rewards Membership?
• How do I submit a Rewards Membership withdrawal request?
• How long do I have to withdraw from my Rewards Membership?
• Can I withdraw from my Rewards Membership?
• Do I need to return my items?
• What happens after I submit my withdrawal request?

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